Sea Logistics Customer Care Specialist ・Key Account

You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.

Your Role

You will support customers by providing helpful information, answering questions + working closely with the Operational Key Account Manager in delivering customer excellence.

Your Responsibilities

• You will support customers by providing helpful information, answering questions + working closely with the
  Operational Key Account Manager in delivering customer excellence.
• To drive customer engagement and satisfaction in close cooperation with the (Operational) Key Account
  Manager + the Operational Care Center (OCC).
• To establish and strengthen operational relation to customer contact(s) through daily interaction and to
  pro-actively advise and consult clients to ensure customer satisfaction.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer
  requirements into the KN systems alongside the (initial) customer order.
• To qualify + enter customer orders into the operational execution process.
• To assist in creating, reviewing + refining customer reports.
• To collaborate with Finance and the Key Account Manager to adjust credit limits based on daily business
  development.
• To document, resolve and analyze all complaints and then identify, share and eliminate root causes.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.

Your Skills and Experiences

• Your strong focus on customer + stakeholder relationships along with your strong time management will be key to your success.
• You have been selected for this role because of your knowledge across our operations + because you possess the key attributes we are looking for in a Customer Care Specialist Key Accounts.

Good Reasons to Join

At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate and lead with a truly global network. Our employees particularly appreciate the high degree of creative freedom, the fluid transfer of responsibility and international career exposure. Success comes with the people who make it possible, which is why we do our best to take you on board for the long term. Together, we will win the future!