Air Logistics Aerospace Customer Care Specialist

You will be part of our Air Logistics team, adding your customer service expertise + skills to the delivery of customer + operational excellence.

Your Role

Your primary objective is to support the aviation + aerospace (AA) team, consulting with customers while building a strong relationship; making them our business partners. You have full understanding of operational costs that you will be responsible for + competency in handling customer quotations + our AA network.

Your Responsibilities

• To demonstrate AA industry knowledge, understanding customers' needs while staying alert to time critical requests.
• To demonstrate excellent knowledge of international + domestic airline routings, international airports + time zones.
• To ensure new customers are being on-boarded in compliance with our internal processes.
• To understand Customer Care + deliver highest level of service ensuring we are as good as the last shipment delivered.
• To implement customer job orders, including routing, classifying service type, + establishing deadlines.
• To be available 24/7/365 + operate a flexible work schedule.
• To provide customers with regular notifications + follow-up (includes flight details, customs delays, proof of delivery, additional charges incurred, resolutions, etc.)
• To ensure understanding + application of customer standard operating procedures (SOP) + follow through.

Your Skills and Experiences

• Your strong customer service skills + knowledge of Aviation + Aerospace, along with your team + stakeholder relationships will be key to your success.
• You have been selected for this role for your knowledge across our operations, products + services; because you possess the key attributes we are looking for in this role.

Good Reasons to Join

We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful professional career, start a conversation with us and click apply today!