Your Role
You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features.Your Responsibilities
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales + operational care centres (OCC).
- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To qualify + enter customer orders into the operational execution process.
- To collaborate with finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives.
Your Skills and Experiences
- Bachelor degree in International Business/Supply chain/Logistics (related educational background is acceptable).
- Having 2 years working experience in Sea Logistics Import Operations is an advantage.
- Good knowledge about international freight forwarding.
- Being customer-oriented, willing to learn, detail-oriented, organized.
- Good at communication + time management + problem solving skills, having ability to work under pressure.
- Good command of English (both verbal & written).