Your Role
You will be responsible for enabling transport activities by executing bookings, entering orders while liaising with our customer Care Specialists to ensure all requirements are met in a timely + efficient manner.Your Responsibilities
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:
- To create/complete shipment details in our internal transport management system (carrier/vessel, item description etc).
- To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
- To coordinate with our customer care teams (CCL), haulers + carriers for the export of shipments + organize transport activities based on the customer promise.
- To obtain dangerous goods (DG) approval where necessary.
- To create files for consolidation containers (unless performed by dedicated planners).
- To ensure costs + revenues are entered during the shipment creation, providing cost awareness + efficiency, ensuring profit maximization.
- To support in resolving claims + disputes.
Your Skills and Experiences
- Bachelor's degree or equivalent experience in logistics, supply chain management, or a related field.
- 3 years of experience in sea freight operations, preferably in a booking or customer service role.
- Knowledge of sea freight booking processes, carrier operations, and shipping documentation.
- Strong communication and negotiation skills with the ability to build relationships with carriers and customers.
- Proficiency in logistics software and systems, including booking platforms and ERP systems.
- Detail-oriented with excellent organizational skills to manage multiple bookings and deadlines effectively.
- Ability to thrive in a fast-paced environment and adapt to changing priorities and requirements.
- Good communication skills