Your Role
You will be responsible for enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our customer Care Specialists to ensure all requirements are met (in a timely + efficient manner).Your Responsibilities
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:
- To review + ensure alignment of shipping instructions, clarifying any deviations/conflicts taking country regulations, export compliance, rate + routing information into consideration.
- To issue BAL specimen + release BAL B/L as per financial guidelines + working instructions.
- To timely + accurately submit carrier OBL instructions, VGM + security filings.
- To ensure departure confirmations (or deviations v. scheduled departure) are shared with the CCLs.
- To immediately escalate problems, operation disputes or discrepancies to more senior roles as relevant.
- To monitor the operational performance of carriers + other vendors, escalating/creating awareness if performance + commitments are not being delivered.
- To collaborate with CCLs through proactive provision of information, knowledge, solutions + alternatives to deliver customer satisfaction.
Your Skills and Experiences
- Bachelor Degree majoring in International Business, Import-Export, Economics or relevant major.
- At least 1 year experience working in the same position
- Basic knowledge about import / export process.
- Good at communication, time management and problem solving skills.
- Being careful, customer-oriented and detail-oriented.
- Good learner.
- Good command of English.