IndirizzoDescrizione del lavoro:
The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At (COMPANY NAME) we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
The role
We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their (COMPANY NAME) subscription and services.
Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what's already been built. We're looking for someone who thrives by having daily interactions with customers.
The Customer Success team at (COMPANY NAME) is responsible for establishing relationships and becoming a trusted advisor and "go-to" person for standard methodologies and advice. We are an integral part of our customer's success with (COMPANY NAME) and bring value to every interaction - from onboarding and product adoption to growth.
Our ideal candidate will have
* Proven experience working in a Customer Success, Account Management, or similar customer-focused role
* Experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast paced SaaS environment
* A mind for technology! We'll teach you all about (COMPANY NAME) and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
* Prior exposure to database, cloud and infrastructure technology is a plus
* High levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
* A passion for partnership and collaboration! You'll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the CS "brand" across our entire organization
* Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
Position Expectations
* Build active and meaningful relationships with customers, working closely with other (COMPANY NAME) partners
* Lead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines
* Promote and encourage implementation of paid (COMPANY NAME) features across your assigned customer portfolio
* Optimally identify and mitigate risk of churn
* Ensure high customer satisfaction and reference-ability
* Help to develop and implement standard methodologies, processes, and tools to continually improve (COMPANY NAME)'s Customer Success Program
* Fluent in English and Italian
As a CSM, you will be successful when you can become a(n)
* Risk Mitigator - identifying blockers to success and preventing long term churn
* Personal Trusted Advisor - recommending standard methodologies in order to make the client successful
* Account Strategist - helping (COMPANY NAME) see where the customer's business is going
* Business Builder - finding opportunities for your customers to adopt new features and open new use cases
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at (COMPANY NAME), and help us make an impact on the world!
(COMPANY NAME) is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
(COMPANY NAME) is an equal opportunities employer
