Service Delivery Coordinator

Service Delivery Coordinator

Would you enjoy working with interesting energy technology in the field?

Do you enjoy building relationships and ensuring customer success?

Join our Panametrics Team!

At Panametrics, a Digital Solutions business, we provide intelligent, connected hardware technologies to sense, control, and inspect assets across many industries. Customers are provided with peace of mind needed to improve their operations reliability and efficiency.

Partner with the best

As a Service Delivery Coordinator, you will ensure flawless execution, on-time delivery and contract adherence. You will ensure that Baker Hughes maximizes its short and long term revenue and profit opportunities. You will coordinate job activities to ensure execution in line with customer expectations and contract terms and conditions.

As a Service Delivery Coordinator, you will be responsible for:

• Taking ownership for field resource deployment planning and execution to meet customer and business metrics
• Developing and executing short and long-range resource plans based on forecasts and regional business commitments
• Collaborating with cross-functional teams to provide support for execution and delivery of customer projects and requirements
• Acting as primary point of contact and trusted advisor to customers to build relationships and ensure success
• Interfacing with customer service managers on issues escalation to provide a swift resolution to customer problems
• Suggesting improvements to capture lessons learned and continually improve our processes and procedures

Fuel your passion

To be successful in this role you will:

• Have High School Diploma or higher
• Be proficient in MS Office with a focus on Excel
• Experience with SAP is a plus
• Have good English proficiency and native in Japanese.
• Be able to demonstrate the ability to analyze and resolve problems

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Occasionally remote working from home or another work location when not supporting customer needs on-site
• Working flexible hours - flexing the times when you work in the day to help you fit in everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits