IndirizzoDescrizione del lavoro:
Short Description
At (COMPANY NAME), we want to help people feel good about their skin - and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.
Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values - CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.
Your Tasks
We are looking for a Junior ITService Delivery professional who will be responsible for providing the organization with 1st level IT service support, ensuring security standards, and applying the roll-out of global and local guidelines.
The candidate will support his manager in providing a population of 300+ employees with the appropriate 1st level support concerning both client and software installment and update, as well as User IT infrastructure troubleshooting. The employees to be supported are in the Milan based (COMPANY NAME) office and in the La Praire office
Main Accountabilities
* Client installation / update (Laptops & desktops)
* Installation / Configuration of corporative software (iPhones & iPads)
* Direct contact with the Global IT team and with other affiliates
* User IT infrastructure
* Server environment (1 level)
* Network / Wlan (1 level)
* Administration of Service Now
* Administration of Active Directory
* Responsibility of Service Now
* Addition folder permission
* Addition software installation
* User training and onboarding (Windows, Outlook, etc.)
* User communication regarding security, rules, usage
* Improve the failure points identified in audit sessions
* Partner of the Business regarding specific IT requests
Your Profile
we refer to "Protected Categories according to Law 68/99"
We are looking for an open-minded IT professional with a resilient attitude. The ideal candidate will possess a caring personality, as well as strong communication skills. Please apply if you meet the following requirements:
* Italian mother-tongue with good English proficiency
* Minimum 2-3 years of experience in providing 1st Level IT support to a significant population of users
* Bachelor degree is a plus
* Excellent communication and conflict-resolution skills
* Strong user-focus and ability to think ahead
* Flexible, adaptable and responsive to change
