It Service Delivery Manager (M/F/D)  

YOUR RESPONSIBILITIES Being in charge of maintaining client relationships and ensuring the fulfillment of their needs Providing regular updates on Service Delivery and responding to client inquiries and concerns Managing Service Delivery budgets, ensuring that resources are allocated effectively and that costs are kept within budget Overseeing the efforts of different teams to ensure that the services are delivered efficiently and on time Tracking and monitoring services performance, by defining and implementing key performance indicators Identifying areas for improvement and implementing changes...