Azienda

MarriottVedi altro

addressIndirizzoFlorence, Italy
CategoriaCommercio al dettaglio

Descrizione del lavoro

Job Number 24020070

Job Category Reservations

LocationThe Westin Excelsior Florence, Piazza Ognissanti 3, Florence, Italy, Italy

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Refer code: 1349578. Marriott - Il giorno precedente - 2024-02-03 14:22

Marriott

Florence, Italy

Condividi lavori con gli amici

Lavori correlati

Reservations Agent - The Westin Excelsior & The St.regis Florence

Reservation Agent settore alberghiero

Manpower Catania

Messina, Sicilia

un mese fa - visto

RESERVATION AGENT- HOTEL 5*

Gi Group Spa Filiale Di Firenze Pertini

Firenze, Toscana

un mese fa - visto

Reservation agent fluent German_full remote

Adecco

Remoto - Remoto

un mese fa - visto

Reservation agent fluent German_full remote

Adecco Contact Center Milano

Milano, Lombardia

un mese fa - visto

Reservation/Sales Agent

Palazzo Dama

Roma, Lazio

2 mesi fa - visto

Reservation Agent (Milano) - Categorie Protette ex Legge 68/99  

W Executive S.r.l.

Milano, Lombardia

2 mesi fa - visto

Reservation/Sales Agent

Palazzo Dama

Roma, Lazio

3 mesi fa - visto

RESERVATION AGENT - CASTEL D'AZZANO (VR)

Velox Servizi

Castel D'Azzano, Veneto

3 mesi fa - visto

Reservation Agent Categoria Protetta (L. 68/99 Art.1)

Humangest Spa

Roma, Lazio

3 mesi fa - visto

Reservation Agent Categoria Protetta (L. 68/99 Art.1)

Humangest Spa Filiale Di Roma Permanent

Roma, Lazio

3 mesi fa - visto

Reservation Agent Reservation Agent

Michael Page

Roma, Lazio

3 mesi fa - visto

Hozpitality - Reservation Agent - JW Marriott Venice Resort & Spa

Marriott International

Venezia, Veneto

3 mesi fa - visto

Reservation Agent

Manpower Mp Perm Cons Lomb Occid

Siena, Toscana

4 mesi fa - visto

Reservation agent full remote swedish | YRD-905

Kit Lavoro

Italia

4 mesi fa - visto

Reservation agent - lungarno collection  

Lungarno Collection

Florence, Italy

4 mesi fa - visto

Reservation Agent Stagione 2024 (Trasferimento a OleggioCastello)

Castello Dal Pozzo

Oleggio Castello, Piemonte

4 mesi fa - visto

Reservation agent full remote fluent German

Adecco Contact Center Milano

Milano, Lombardia

4 mesi fa - visto

Reservation Agent Full Remote Fluent German

Adecco Italia

Tutta Italia

4 mesi fa - visto