Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Indonesia branch is looking for a new
Project Logistics Customer Excellence Supervisor to join our
Project Logistics team.
Your Role
Your primary objective will be to lead a team of specialists for more than one account, ensuring a high level of customer excellence through the organizing + supervising of all orders. You will also identify + execute opportunities to increase revenue.
Your Responsibilities
- To ensure the highest levels of productivity are evident + maintained, while identifying tasks for centralization + automation, working with key stakeholders to transition such tasks.
- To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
- To ensure that all team members are skilled + training industry knowledge, customer care, processes + systems.
- To identify opportunities to grow business within the customer portfolios, then work with key stakeholders to prepare + execute development + growth plans.
- To ensure the timely completion of all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
- To act as the escalation point for appropriate corrective actions to prevent a re-occurrence of customer complaints.
- To report incidents + hazards as per the relevant working instructions.
- To monitor operational performance of all suppliers (including HSE compliance) + implement corrective or preventative actions + escalate to management if required.
Your Skills and Experiences
- Min 5 Years’ experience in project Logistics, preferably gained in a 3PL or competitive services environment.
- Ability to converse fluently in Bahasa Indonesia and English both written + verbal
- Proven problem solver
- Motivator of people with a focus on empowering individuals/teams to succeed
- Financial Acumen
- Collaborative and open personality to bring teams together to provide customer excellence
- Analytical and planning
Indirizzo
Forma di lavoro
