Kuehne + Nagel is a global leader in logistics and supply chain solutions, committed to driving success for our clients through innovative and efficient transportation and logistics services. As a part of our dynamic team in Surabaya, we are currently seeking a talented and motivated individual to join us as a
Project Logistics Customer Excellence Specialist to support shipping export services.
Your Role
Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of
Customer Excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality.
Your Responsibilities
- To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
- To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
- To ensure accurate + timely production of relevant documentation (including but not limited to export declarations, customs clearance, MES declarations).
- To prepare spot quotations, data for tender documents + actively participate in commercial support.
- To complete all tasks + administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable.
- To complete all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
- To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints.
- To report incidents + hazards as per the relevant working instructions.
- To build good coordination and communication with customer related all services request and provide the booking accordingly to the liner.
Your Skills and Experiences
- Bachelor degree in any field, having degree in logistics is preferable
- Min. 2 years experience in related field
- Ability to converse fluently in Bahasa Indonesia and English both written and verbal
- Proficient in using shipping software and Microsoft Office applications
- Ability to adapt and learn to utilize new systems
- Strong communication and coordination skills
- Poses knowledge in export process and documentation
- Basic knowledge in customs clearance
Indirizzo
Forma di lavoro
