Project Logistics Customer Excellence Supervisor

We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. We are looking for a Project Logistics Supervisor to join our team in Indonesia.

Your Role

Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of Customer Excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality.

Your Responsibilities

• To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met. 
• To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly. 
• To  ensure  accurate  +  timely  production  of  relevant  documentation  (including  but  not  limited  to import/export declarations, customs clearance, MES declarations). 
• To prepare spot quotations, data for tender documents + actively participate in commercial support. 
• To complete all tasks + administration relating to local services such as trucking,  warehousing services including full hub operations, cargo surveys etc. where applicable. 
• To  complete  all  required  file  administration  including  documentation,  billing,  + vendor  invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL). 
• To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints. 
• To report incidents + hazards as per the relevant working instructions.
  Internally title for this role will be: Project Logistics Customer Excellence Supervisor

Your Skills and Experiences

• Able to converse fluently in Bahasa Indonesia and English both written and verbal
• Bachelor's degree in logistics related
• At least 5 years of experience in Project Logistics
• In depth knowledge of Project Logistics
• In depth knowledge of oil & gas industry
• Strong knowledge of logistics processes, regulations, and industry best practices.
• Collaborative mindset – sense of urgency and proactive communication
• Excellent Customer Service Skills
• Ability to work with demanding deadlines
• Ability to work independently as well as part of a team
• Excellent analytical, reporting, communication and interpersonal skills.
• Advanced computer skills with emphasis on Microsoft Office suite
• Willing to be based in customer site in Lamongan, East Java