Senior Operations Administrator

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are seeking to appoint an experienced, enthusiastic and dynamic Senior Operations Administrator, who will thrive in a changing environment and is motivated by delivering excellent customer service to enable us to meet the ever increasing demand for our services.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What will you do in the role?

This role, within the Cambridge English Qualifications team, encompasses a range of tasks and responsibilities. Reporting to a line manager, you will need to establish a high standard for the following activities:

• Supervising others in their use of a wide range of systems and processing platforms to complete a variety of documented, business critical processes accurately and within pre-agreed timescales

• Ensuring that peak processing periods, bespoke sessions, and projects are suitably planned for and reviewed after

• Ensuring that identified issues and risks are accurately recorded, investigated, and suitably mitigated against in a timely manner

• Appropriately addressing wellbeing, engagement, and performance with direct reports through continuous conversations

• Identifying ways of developing processes and working collaboratively with colleagues to implement improvements

• Developing an understanding of our internal and external customers and ensuring your direct reports share that understanding

• Establishing and subsequently maintaining constructive working relationships with colleagues across the organisation and key external stakeholders to ensure the successful delivery of our exams

• Leading direct reports in a thorough bi-annual documentation review, where comprehensive and compliant Process Flows and Work Instructions are created, reviewed, updated and signed-off

What makes you the ideal candidate for this position?

The successful candidate will be an instinctive collaborator, consistently demonstrate a high-attention to detail and be able to work effectively under pressure and to demanding deadlines. They will also have a passion for helping others to realise their potential, through empowerment, recognition of progress and mutual respect.

They will be willing to work following UK hours and possess good communication skills. Experience in providing customer service, using SAP and writing training or process documentation will also be highly regarded.