You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.
Your Role
You will focus on developing + diversifying business in line with financial + volume targets. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
Your Responsibilities
- To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring
prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable
customer deals. - To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business
Development teams, including pricing decisions. - To monitor competition by gathering current marketplace information on pricing + products.
- To report customer feedback to the CCL team, supporting resolutions as required.
- To align with CCL colleagues when onboarding new customers.
- To maintain + update the most relevant customer information in internal systems.
- To regularly review customer portfolios with the CCL Managers + team.
- To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in
close collaboration with the CCL.
Your Skills and Experiences
- Your strong focus on customer + stakeholder relationships along with your strong time management will be key to your
success. - You have been selected for this role because of your knowledge across our operations + because you possess the key attributes we are looking for.
Indirizzo
Forma di lavoro
