Learning Specialist

POSITION SUMMARY

The overall purpose of the role of Learning Specialist is to support the future proofing of our business and employees by fostering a learning culture and taking part in the implementation of new ways of working and new technologies.

Networking and stakeholder management is a key aspect of the role to ensure best practice from around the organization is leveraged and requirements in terms of new skills are captured.

KEY RESPONSIBILITIES         

·       The Learning Specialist will report to Learning Manager and keep close working relationships with key stakeholder throughout the organization

·       The role of the Learning Specialist consists of four main areas of activities:

·       Analyze the needs of the business with the aim of developing transversal learning initiatives

·       Champion and support the implementation of new ways of working and new technologies

·       Actively foster a learning culture

·       Act as the Learning specialist responsible for initiatives within assigned perimeter

Analyse the needs of the business with the aim of developing transversal learning initiatives:

·       Actively work with Operation Managers and Team Leaders to analyse the business needs of the teams with the aim of assessing and defining future training requirements

·       The role will support with ad hoc improvement projects and act as Learning SME where needed

·       Stay up to date with organisational updates, market standards and ensure learning meet the highest standard and is delivered in a timely manner

·       Provide excellent stakeholder management, visibility of plan and progress

Champion and support the implementation of new ways of working and new technologies:

·       Champion an agile, value-based culture & community promoting innovation, a culture of continuous improvement and growth mind-set (test & learn)

·       Stay up to date with new emerging technologies (internally and externally) and ensure employees are upskilled accordingly to stay relevant in their jobs and work as efficient as possible

Actively foster a learning culture:

·       Promote a learning culture by acting as a role model and actively searching for stories to share with the business to promote learning and provide visibility of learning paths within the organisation

·       Play an active part within the Customer & Employee journey pillar to drive the 5 C´s of a Customer & Employee centric organization; communication, community, care, celebration & commitment. Ensure it is present in all learning initiatives

Learning specialist responsible for initiatives within assigned perimeter:

·       Provide full training on processes, tools and procedures to the operation teams

·       Create a wide variety of digital and classroom learning content, applying learning principals and visual design skills; Research, design, write, review and edit training materials to support business needs in a timely manner

·       Update existing training documents when required

·       Create engaging and educational resources using innovate digital tools and technologies in collaboration with Subject Matter Experts where needed

·       Manage the training needs analysis, where skills are being continuously assessed post training and ongoing up skilling is facilitated

·       The role will also support with other ad hoc trainings where needed

·       Available to travel for Business purposes

Excellent in content and course design (PowerPoint, e-learning, etc.) and presentation skills (engage, storytelling, etc.)

Experience in the use of learning management systems is an advantage

·       Proven record of design, delivery and development of training programs

·       A strong “doer” with own drive to find solutions and bring results

·       Self-reliant, flows through and take responsibility for delivering success

·       Strong communicator who can motivate and inspire others

·       Excellent organizational skills – structure and timely delivery

·       Knowledge or experience in the ability to create quality documentation and meet business deadlines

·       MS Office proficiency

·       Excellent English skills, additional languages is an advantage

·       Flexibility displaying a willingness and ability to take on additional responsibilities

·       Experience in leading projects and process improvements initiatives

AXA Partners is committed to diversity and inclusion, on an equal basis.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract) (Learn more about the Reforest Program here)

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
 

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.