You will be responsible for providing enterprise-level support to our customers and partners via call, chat and/or email. This is a very dynamic role where you will provide technical assistance, troubleshoot, and resolve customer problems.
Your Role
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Your Responsibilities
- Field incoming help requests from end users via both telephone, e-mail and ticketing system in a courteous manner.
- Resolve problems in response to customer/system reported incidents via trouble tickets.
- Setup and configure requests together with customer(s).
- Prepare error diagnostics and detailed problem descriptions for escalation and handover.
- Improvement of customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Other one-time tasks assigned by Manager
Your Skills and Experiences
- Investigative nature, able to discover the problem of the customer, partner or stakeholder.
- Skilled with M365 and Active directory (Office, Teams, One Drive, Intune, Active roles, etc.)
- Highly focused, with high interest in solving problems using existing / new technologies.
- Keen attention to detail with demonstrated ability to understand the big picture.
- Proactive, efficient, customer-focused and able to work under pressure with tight timelines.
- Effectively and efficiently manage multiple assignments and competing deadlines with minimal supervision.
- Ability to interact with different countries, cultures, clients (internal and external).
- At least 2-3 years of technical support experience.
- Good communication and presentation skills.
- Excellent English language skills, both written and spoken.
- Optional Multi language Spanish, German, French
- Experience in logistics- or transport business is preferred.
- Must be willing to work in a hybrid environment (office is based in Pasay City - Four Ecom Center)
- Must be open to shifting schedules.
Indirizzo
Forma di lavoro
