You will be joining our
Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.
Your Role
You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.
Your Responsibilities
- To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
- To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
- To create files for consolidation (Export) or de-consolidation (Import).
- To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.
- To accurately submit/issue all required documentation within 24 hours of departure in a timely manner.
- To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.
- To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.
- To support + resolve claims + disputes.
Your Skills and Experiences
- Bachelor degree in International Business/Supply chain/Logistics (related educational background is acceptable).
- Having 2 years working experience in Air Logistics Operations.
- Good knowledge of international freight forwarding.
- Being customer-oriented, willing to learn, detail-oriented, organized.
- Good at communication + time management + planning skills, having ability to work under pressure.
- Good command of English (both verbal & written).
Indirizzo
Forma di lavoro
