It Service Manager - Print & Scan

Description

Key Responsibilities:

Strategic Planning:

• Develop and execute a comprehensive print services strategy aligned with the organization's goals and objectives
• Continuously evaluate and adjust the strategy to meet changing business needs and emerging technologies.

Print Infrastructure Management:

• Agree the design and oversee the implementation & maintenance of the enterprise print infrastructure, including printers, print servers, and associated software systems.
• Ensure that print infrastructure meets performance, availability, and scalability requirements.

Service Level Management:

• Define and maintain service level agreements (SLAs) for print services.
• Monitor key performance indicators (KPIs) to track service effectiveness and identify areas for improvement.

Vendor Management:

• Manage relationships with print service vendors (currently hardware – Canon; software and configuration – HCL) and suppliers.
• Procure print hardware and software solutions, participate in contract negotiations, and evaluate vendor performance.

Customer & Consumer Management:

• Manage IT customer relationships and end user consumers to understand ongoing print service requirements globally.

Security and Compliance:

• Implement security measures to protect sensitive information transmitted through print services – as per agreed design.
• Ensure compliance with regulatory requirements and industry standards related to print security.

User Support and Training:

• Ensure the right levels of technical support and knowledge articles are available for end users to drive best practices and resolution of printing issues.
• Develop and deliver training programs to educate users on efficient printing techniques and how to use printers in line with security protocols (e.g. secure “follow-me” printing).

Cost Management:

• Optimize print services to minimize costs while maximizing efficiency and productivity.
• Identify opportunities for cost savings through consolidation, automation, and process improvement.

Continuous Improvement:

• Lead initiatives to enhance the print environment through technology upgrades and process optimizations.
• Solicit feedback from stakeholders and implement improvements based on their input.

Qualifications & Experience:

• Proven experience managing enterprise print infrastructure and services in a large organization (or a related competence) - and the ability to display your experience through operational, customer and strategic views
• In-depth knowledge of print technologies, including printers, copiers, print servers, and print management software
• Strong understanding of security principles and best practices related to print services
• Excellent communication skills with the ability to interact effectively with stakeholders at all levels of the organization
• Demonstrated leadership abilities with a track record of driving results and leading / sponsoring complex projects
• Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience).