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IT Operation Service Manager
Apply locations Brugherio (MB) time type Full time posted on Posted 30+ Days Ago job requisition id REQ-18452Job Posting Title
IT Operation Service ManagerThe challenge
An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals. We are looking for an individual who demonstrates the core values of the Haier’s attitude: entrepreneurship and innovation, zero distance to consumers and IoT & Ecosystem thinking. A true change agent with an agile approach thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem.What you will do
This Position sits in the IT will report to the DT Application Service Manager.
You will drive the Operational Excellence’s success by delivering best practices supporting service management and overall Operations Service Delivery.
Define and review the measurement of the services using metrics that include key performance indicators (KPIs) generating and distributing quality reports to measure the effectiveness and value of the applications services (like SAP/Salesforce/PLM/..).
Ensures continual service improvement of the teams’ services.
Build strong relationships with key business stakeholders.
Develop reports, workflows, scripts, and complex queries within various enterprise service management software tools.
Interface with other teams (Development, Delivery) to ensure joined up and coordinated strategy to meet service management goals and objectives.
Develop service dependency maps through physical and logical configuration item relationships.
Support and deliver IT operational processes manually and through task automation tools.
Support in defining new Service Agreement with suppliers with the aim to optimize costs and service quality.
Measure and monitor the Business Customer Satisfaction with the target to identify potential improvement areas.
What you need to succeed
Must have
High School Diploma or preferred Bachelor/Master Degree in Technical studies
Experience with various DT service management frameworks and methodologies.
2 to 4 years’ experience working within the ITIL Frameworks and leading an ITSM tool and/or process team
The ideal candidate has a BS/BA or MS/MA/MBA in CS, EE, or related field, or equivalent work experience, combined with a minimum of 5+ years relevant working experience including Enterprise environments and Consulting experience.
Strong know-how of critical processes like Incident Management, Problem Management.
Nice to have
ITIL v3 intermediate level certifications a plus
Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
About Us
Haier Europe is part of the Haier Smart Home Group, the number one company globally in major appliances and a Fortune Global 500 company. Listed in Shanghai (600690.SH), Frankfurt (690D.DE) and Hong Kong (06690.HK), Haier Smart Home is based on 5 continents with 14 R&D centers, 122 manufacturing plants, and about 100,000 employees. The company achieved global revenue of approximately over 26.5 billion euro in 2020 and has a global sales force in more than 160 countries. Haier’s vision is to become the global leader in Internet of Things (IoT), providing households across the world with smart solutions. Haier Smart Home is the first Chinese company to enter the D-Share Market and was Prime Standard listed on the Frankfurt Stock Exchange in 2018. One of the company’s main goals is to promote the brand and support business growth internationally and in Europe, where the company markets Candy, Hoover, Haier, Rosières, GE Appliances and Fisher&Paykel branded products. Haier Europe is headquartered in Brugherio (MB), Italy. More information about Haier Europe is available here .
