Group Conferences & Events Sales and Operations Agent

Job summary
Support sales & operations administration needs for hotel eventsWork closely with customers to determine their needs and build repeat and expanded businessContribute to strategy and promotional activities
Job seniority: entry level
Responsibilities
• Maximize rooms, groups, conference and events revenue through pro-active selling and commercial management techniques• Convert customer enquiries into confirmed sales• Contribute to the strategy and planning activities of the Sales function• Develop future and repeat business, contributing to the profitability of the Hotel• Handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service• Develop and expand current existing accounts, focusing on achieving repeat business and upselling opportunities• Focus on a consistently executed up-selling approach• Build strong relationships with customers to fully understand their needs• Arrange and carry out Hotel show rounds• Ensure the complete administration and execution of all planned events• Participate in hotel promotional activities
Requirements
• Good organizational and administration skills• Positive attitude and good communication skills• Commitment to delivering a high level of customer service• Italian and English fluent speaking and writing• Confident telephone manner• High level of IT skills• Excellent grooming standards
Key Skills Needed
• Organizational and administration skills• Good communication skills• Customer service• Fluency in Italian and English• Telephone etiquette• IT skills• Grooming standards