IndirizzoE-Commerce Fulfillment Account Manager
The E-Commerce Fulfillment Account Manager supports both day-to-day client needs and works on a variety of client projects, serving as a liaison between customers and all departments within the organization.
Job Type: Full-time/Hybrid
Responsibilities:
- Managing various types of projects such as client and program implementations, working with IT to coordinate system integrations and kitting projects of varying complexity.
- Writing specifications for client-specific custom programming and reporting.
- Evaluating, developing, and documenting all programs, processes, and procedures
- Providing schedules, obtaining quotes, and managing deadlines in a fast-paced environment.
- Answering client questions and providing informed recommendations
- Identifying and troubleshooting potential problems and proactively putting procedures in place to resolve future issues.
- Working with all departments to find creative, efficient solutions.
- Resolving immediate issues quickly and effectively
- Highly responsive communications with clients throughout the day to ensure all needs are being met in a timely manner.
- Attending internal and offsite meetings with clients.
- Controlling administrative web order portal settings and/or communicating changes to the development team; managing item setups and image imports
- Provide account backup when team members are out of the office.
- Timely client invoicing.
- 4-7 years experience in fulfillment, mailing, e-commerce, and/or promotional industry is preferred.
- Ability to work with people at all organizational levels.
- Project management and excellent follow-through skills.
- Ability to perform under pressure and in a fast-paced environment.
- Excellent interpersonal skills, professional, friendly, and welcoming.
- Ability to learn and adapt quickly to meet changing needs.
- Ability to work independently (with little supervision) and in a team environment.
- Well organized and able to multitask and effectively deal with interruptions.
- Asks questions, takes direction, and is able to retain information.
- Extreme attention to detail.
- Must be a self-starter.
- A good work ethic and positive attitude required.
This position offers a competitive base salary.
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Related to: Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, 3PL, Third Party Logistics, Shipping, Asset, Asset Brokerage, Fleet, Terminal, OTR, LTL, Less Than Load, Less Than Truckload, Partial Load, Partial Shipment, Parcel, Small Parcel, Customer service, client relationships, customer relationships, client growth, maintain clients, account maintenance, build relationships, grow clientele, grow business, RFP, RFQ, generate sales, Independent Contributor, Team Player, Individual Contributor, IC
