Carrier Account Manager

Our client is a licensed and bonded freight brokerage that was founded in 2014. Their professional team has significant experience in handling and executing all of your logistical and supply chain needs, in the most timely and cost-efficient manner. They have partnered with numerous carriers to secure better rates, while still maintaining their outstanding service, which then enables them to pass these savings directly down to their customers. Their main objective is to provide their customers with the highest quality service while providing cost savings, timely shipments, and superior customer service.
Carrier Account Manager
As a Carrier Account Manager, you will expertly manage a key customer account, focusing on end-to-end truckload (TL) logistics. The role encompasses freight market analysis, carrier sourcing and negotiation, and comprehensive load management using the customer's systems. Ideal for a seasoned freight brokerage professional, this position offers a base salary plus commission, with initial training in New Jersey.
Job Type: Full-time/Work from home
Responsibilities:

• Act as the primary point of contact for the dedicated account, ensuring all freight operations are conducted smoothly and efficiently.
• Analyze the freight market to provide strategic guidance and competitive rates, focusing on truckload (TL) logistics to optimize cost and service.
• Source and negotiate with TL carriers to secure capacity, aiming to drive down costs and enhance profit margins for both the account and the company.
• Utilize the customer's system to receive, process, and manage load tenders, ensuring accurate booking and appointment scheduling in coordination with carriers.
• Oversee the end-to-end management of loads, from booking to delivery, including invoicing, and closing out completed loads to ensure accurate billing and revenue recognition.
• Continuously seek opportunities to grow the account by providing exceptional service and identifying potential new lanes or volume increases.
• Train and become proficient in using both the customer’s systems and our client’s internal CRM/TMS software to ensure accurate and efficient operational flow.
• Develop and maintain strong relationships with carriers and the customer, fostering communication and collaboration to meet and exceed operational targets.
• Analyze and report on account performance, identifying trends, opportunities for improvement, and strategies for growth.
• Coordinate with various internal departments, including sales, operations, billing, and carrier sales, to ensure a cohesive approach to account management.
• Conduct regular reviews of accessorial fees and other cost factors to minimize unexpected expenses and improve the profitability of the account.
• Stay informed of industry trends and regulations to provide informed market guidance and ensure compliance in all operations.

Experience:

• High school diploma or a GED required. Associate or Bachelor’s degree preferred.
• Minimum of 2-3 years with a Freight Broker.
• 2-3 years of sales and/or purchasing/negotiation experience.
• Bilingual in Spanish preferred, but not required.
• Proficient in Microsoft Office Suite required.
• Experience with Salesforce is a plus.
• Experience with load boards is required.
• Customer service experience required.

This position offers a competitive base salary.
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