IndirizzoIBM Customer Success Manager in Segrate , Italy
Introduction
As a Customer Success Manager you will apply your technical skills to help our customers achieve their business outcomes with hybrid cloud & AI Offerings. You will be responsible for use case identification, solution architecture design, MVP builds, and adoption. You will also guide Clients through the changes needed to unlock the full value of hybrid cloud and AI, show users how to get value out of their solutions, identify expansion opportunities, and support the execution of the renewal process.
The research is focused on individuals who are Early Professional Hires with a maximum of two years of professional experience.
Your Role and Responsibilities
Your Responsibilities In That Role Will Be
To understand customer business and technology needs in order to become the face of IBM to the customer
To serve as a trusted technical expert for the customer's cloud migration, deployment, adoption of Hybrid Cloud & AI Offerings
Leading technical conversations and persuading others to take action based on requirements and value provided by solutions
To handle difficult customers or situations and demonstrate resolutions
A willingness to take initiative and tackle things on your own
Navigating data and people to find answers
Execute Customer Success plans to drive adoption post-deployment
Co-creating MVPs or PoCs to accelerate time to value
Driving bootcamps to enable practitioners with essential solutions skills
Required Technical and Professional Expertise
Bachelor's degree in a relevant field (Computer Science, Engineering, etc.)
Strong academic performance or relevant projects during studies
Up to 2 years of internship or work experience in a technology-related role
Familiarity with hybrid cloud technologies and AI is a plus
Knowledge of software development methodologies and best practices
Strong problem-solving and analytical skills
Effective communication skills, both written and verbal
Ability to work collaboratively in a team environment
Eagerness to learn and adapt to new technologies and industry trends
Preferred Technical and Professional Expertise
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About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
