Indirizzo- Provide L2 Support for the Health Insurance System.
- Record all communication and steps taken with customers related to incidents in Service Now appropriately.
- Follow internal processes and complex instructions.
- Ability to research and think outside of the box when handling complex issues.
- Ability to identify gaps in internal processes, support documentation, etc., and pro-actively participate in improving the overall service offered to customers.
- Ensure incidents and requests are addressed accurately and in a timely fashion with emphasis on the end-user experience.
- Escalate complex incidents to third-level support within and outside the team.
- Escalate incidents to Vendor.
- Understand Health Insurance and provide customers with guidance based on their requirements.
- Ability to manage time effectively to ensure all incidents and tasks are resolved within SLAs and customer follow-ups are completed.
Your Profile
- At least 2 years experience supporting business applications and services.
- Has experience in Service Now specifically relating to Incidents, Changes, Problems, and Requests.
- Excellent communication skills with the ability to communicate to all levels of the organization such as external/internal customers and senior management.
- Proven ability to multitask and adapt to change.
- Relentless enthusiasm for the job at hand and ability to collaborate in a team setting.
- Knowledge of SQL scripting with a programming background.
- With a background in Insurance.
- ITIL certification is a plus.
About AXA
A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.
About the Entity
Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.
AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.
AXA now offers a complete range of products for all its customers’ insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.
AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.
AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.
The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.
What We Offer
Please visit www.axa.com.ph/careers for more information.
