IndirizzoDescrizione del lavoro:
JOB DESCRIPTION:
Primary Objective of Position
* The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations
Major Accountabilities
* Provide first line service to customers (service interventions which may require less than 4 hours labor time)
* Schedule and perform planned/predictive maintenance (PM/PdM) activities
* Schedule, perform and document hardware and software updates (TSBs)
* Assist with instrument installations and deinstallations
* Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district
* Travel within the service area
Education
* Bachelor's degree or equivalent experience required. Bachelors/ Engineering degree in medical/ electrical/ mechanical or biology/ biomedical technology is preferred
Background
* Proven track record in a similar position supported by management and customer references
* Successful engagement with customers, specifically lab staff
* Technical expert for product line responsibility
* Strong communication skills
* Ability to identify and drive resolution of issues
* Strong experience in use of analytical tools and software
* Good computer skills
* Good English skills in speech and writing
Impact of position
* Perform planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations
The base pay for this position is N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Field Services
DIVISION:
HIAC Core Lab
LOCATION:
Italy > Rome : Via Giorgio Ribotta 9
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
