IndirizzoIn our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.
Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Technical Support Specialist (TSS) for Radiometer is responsible for supporting our customers via our call center solution and on field. The TSS will support, diagnose via remote connections and installs, repairs, maintains, calibrates and cleans instruments on field. The technical support specialist troubleshoots and diagnoses product problems in a timely manner, continues positive customer relationships and develops partnerships with Sales to aid in uncovering additional selling opportunities.
This position is part of the Radiometer Iberica´s Service Department located in Spain and Portugal and will be a hybrid position At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.
You will be a part of the Spanish Service Team and report to the Team Leader of the Spain Centro Zone responsible for Centro Zone Service Operations If you thrive in a amazing and multifunctional role and want to work to build a world-class service organization—read on.
In this role, you will have the opportunity to:
- Support, diagnose and repairs Radiometer analyzers remotely through Radiometer´s Call Center Solution
- Repair, calibrate, clean and test instruments.
- Follows logical troubleshooting procedures and diagnoses problems in a timely matter.
- Manages positive customer relationships
- Conduct professional behavior with team and customers.
- Develops strong partnerships with Sales personnel to aid in anticipating potential customer issues and uncover additional selling opportunities in accounts.
- Reviews solutions with customers; discusses needs and ensures a safe operation situation.
- Maintains field parts inventory, testing devices and tools. Maintain clean and safe working environment at the customer site and in the company vehicle.
- Compliance with all regulatory and company required documentation and service work orders.
- Performs on-call duties to cover weekends and overnights
- Cross covers other regions as necessary
- Acts as a consultant to the customers in regards to their 360 degree needs for service and support (remote, analyzer, application, IT, IoT and Cyber Security)
The essential requirements of the job include:
- Spanish and English proficiency is mandatory
- Formación Profesional, Electronics Technology Diploma or similar
- Up to 50% travel requirements
- Must be able to have flexible working hours
- Effective in making appropriate service decisions within deadlines
- On Call required on an alternating schedule
- Not experience needed but preferred 1 year on service activities for healthcare industry
It would be a plus if you also possess previous experience in:
- Managing call center operations solutions
- Basic Networking or IT system upgrades / troubleshooting experience
- Basic knowledge of IoT, networks, IT and Cyber Security
At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home or out at field. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
