IndirizzoDescrizione del lavoro:
We are currently seeking an enthusiastic Customer Service Technical Specialist who will build a fulfilling career within our dynamic Customer Support function . We are always looking for those people interested in the latest technologies and work with them to make an impact that matters. At CCH Tagetik you will offer solutions for our customers' challenges, while subsequently working on your own career and personal growth ambitions. You will learn and develop a mix of advisory and technology skills that will help you define effective strategies and put them into action. Collaboration will sit at the heart of everything you do, as you work closely with both colleagues and clients.
Key Responsibilities
*Resolve moderately complex technical and product related issues reported by users via e-mail, telephone and remote access, under guidance of established policies and procedures
*Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to supported applications/functionality using working knowledge of necessary concepts
*Liaise with internal escalation, development and functional teams for issue resolution, explain complex information to others
*Understand key business drivers and build knowledge of the company, processes, and customers
Key Requirements
*Bachelor's Degree or equivalent relevant experience
*2+ years' experience in a B2B technical Customer Service or implementation role
*Working knowledge or experience with cloud computing platforms such as Azure, Google Cloud, and AWS
*Working knowledge of database technologies such as Microsoft SQL Server or Oracle
*The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.
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