Systems Support Analyst

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for a Systems Support Analyst to join our Business Operations team within Partnership for Education. As a key member of our team, you will have a thorough knowledge of 365 applications, in particular Power Platforms and SharePoint, and have a natural aptitude for problem solving, innovation and continuous improvement. This role will support a wide range of operational processes, and you will have the freedom to present ideas and suggestions, and create solutions to support others to be as efficient and effective as possible. Visit https://www.cambridge.org/partnership to find out what we do.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What makes you the ideal candidate in this role?

As a System Support Analyst, you will provide dedicated expertise and technical solutions to support our approach to streamlining and automating processes. Working closely with the Business Operations team, you will be identifying, developing and delivering low or no-cost system/application enhancements to help advance operational processes and initiatives. You will be our “go-to” 365 expert, who will always know, or find out, the answer, and be comfortable teaching, training, upskilling and demonstrating to others.

The following will help you be an ideal candidate for this post:

• Advanced knowledge of 365 applications, especially Power Platforms
  • Microsoft Certification - Power Platform App Maker / Power Platform App Maker Associate desirable
  • A desire and motivation to develop in this field
• Strong written and verbal English language skills
  • Comfortable communicating with and encouraging stakeholders at all levels
  • Able to work with a wide range of staff and communicate technical information clearly to specialists and non-specialists
• Experience with systems administration and data quality/management
• Embody our core values; innovation, collaboration, empowerment and responsibility.

If you passionate about problem-solving and providing solutions to enhance the experience of others and want to join a team having a global impact by transforming societies through education, then we invite you to pursue your potential with us.