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Go and check the Nestl? Youth Entrepreneurship Platform: www.nestleyouthentrepreneurship.com
Position Snapshot
* Nespresso in Italy, Milan (Assago) Head Quarter
* Undergraduates or graduates in Engineering/Economics
* Nestl? welcomes people with disability
* Full-time internship (6 month)
* Start date: 22/07/2024
Position Summary
* The candidate will have the opportunity to be part of the Nespresso Operational team;
* She/He will support the team in optimizing After Sales KPIs for machine maintenance and repair for B2C/B2B and logistic processes;
* You will support the team in the day-by-day activities in the management of technical problems of both B2B and B2C customers, aiming to guarantee the best service level;
A day in the life of...
* Manage the interventions prioritization according to requirements (insufficient stock situation, urgencies, etc.), providing proactive feedback to internal stakeholders;
* Managing and monitoring customer interventions through management systems in order to ensure perfect business execution;
* Support new projects related to improve level's inventory balance's governance with system enhancement, supported by IT;
* Automatize analysis on Machines Performances and Costs management;
* Support 3P (Third Party) in daily management: stock reconciliation, intervention management and inbound-outbound processes;
* Ensure communication and collaboration with other functional departments (Customer Service, Sales, Logistic, etc.) and between 3Ps for a quick reaction to urgencies or issues;
* Maintain and improve a KPI dashboard, identify and propose new KPI to address trends and performance, highlight and anticipate possible issues;
What Will Make You Successful
* Curiosity and interest to processes in a complex and dynamic Operation & After Sales Services;
* Strong analysis and problem-solving skills;
* Good communication skills;
* Positive forward-looking mindset and team spirit;
* Knowledge of Microsoft Office: Excel (macro), PowerPoint, Power BI;
* Fluent in English;
We are Nestl?. We are the Good food, Good life company.
Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People.
At Nestl?, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.
Here at Nestl? you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of. Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.
Go and check the Nestl? Youth Entrepreneurship Platform: www.nestleyouthentrepreneurship.com
Position Snapshot
* Nespresso in Italy, Milan (Assago) Head Quarter
* Undergraduates or graduates in Engineering/Economics
* Nestl? welcomes people with disability
* Full-time internship (6 month)
* Start date: 22/07/2024
Position Summary
* The candidate will have the opportunity to be part of the Nespresso Operational team;
* She/He will support the team in optimizing After Sales KPIs for machine maintenance and repair for B2C/B2B and logistic processes;
* You will support the team in the day-by-day activities in the management of technical problems of both B2B and B2C customers, aiming to guarantee the best service level;
A day in the life of...
* Manage the interventions prioritization according to requirements (insufficient stock situation, urgencies, etc.), providing proactive feedback to internal stakeholders;
* Managing and monitoring customer interventions through management systems in order to ensure perfect business execution;
* Support new projects related to improve level's inventory balance's governance with system enhancement, supported by IT;
* Automatize analysis on Machines Performances and Costs management;
* Support 3P (Third Party) in daily management: stock reconciliation, intervention management and inbound-outbound processes;
* Ensure communication and collaboration with other functional departments (Customer Service, Sales, Logistic, etc.) and between 3Ps for a quick reaction to urgencies or issues;
* Maintain and improve a KPI dashboard, identify and propose new KPI to address trends and performance, highlight and anticipate possible issues;
What Will Make You Successful
* Curiosity and interest to processes in a complex and dynamic Operation & After Sales Services;
* Strong analysis and problem-solving skills;
* Good communication skills;
* Positive forward-looking mindset and team spirit;
* Knowledge of Microsoft Office: Excel (macro), PowerPoint, Power BI;
* Fluent in English;
We are Nestl?. We are the Good food, Good life company.
Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People.
At Nestl?, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.
Here at Nestl? you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of. Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.
Assago, IT
