Michael Page, leader europeo e mondiale nella ricerca e selezione di personale specializzato, vanta un know-how d'eccellenza nell'ambito del "top e middle management".

Service Manager (Domestic Appliances)

The Head of Service reporting to the Business Unit Director has the knowledge and skills to manage the Service Department and at the same time maintain a hands on approach.

Client Details

Our client is an small&medium enterprise operating in the semi-durable goods sector, which, after a period of rapid growth, is now consolidating its business and establishing a scalable organization to facilitate the company's further growth.

Description

• Ensure the achievement of shared targets with the management through team management


• Propose and implement appropriate policies and procedures to ensure a service consistent with company targets


• Manage the P&L of the service division


• Manage customer relationships at the Italian (GDO and GDS) and European level directly and through external partners


• Develop and implement standard procedures for managing technical assistance requests, scheduling repairs, and managing spare parts inventory


• Continuously monitor spare parts stock to ensure optimal availability


• Conduct regular inventory checks to ensure data accuracy and resolve any discrepancies


• Identify and implement strategies to optimise operating costs without compromising service quality


• Manage returns of defective or non-compliant spare parts promptly and effectively, ensuring timely ticket closure


• Analyse the causes of spare parts defects and propose preventive solutions to reduce future occurrences.

Profile

• Degree or diploma in engineering.


• Consolidated experience in service for durable goods.


• Negotiation skills and ability to manage relationships with suppliers.


• Excellent communication skills and a strong orientation towards teamwork.


• Precision and attention to detail in the management of daily activities.


• Ability to manage multiple priorities simultaneously and work effectively in a dynamic environment.


• Fluent in English is a must; proficiency in any other language is a plus.


• Ability to work under pressure and influence other teams.


• Proactive and result-oriented.


• Strong planning and organisational skills.

Job Offer

Great opportunity to join a company that has surpassed the start-up phase, established itself as a market leader in its category in Italy, and is currently undergoing a consolidation phase.