Sales Operations Head

Job Purpose:

Successfully execute and implement the strategic and operational plans for the sales channel  within the agreed quality of project output and timelines

Key Responsibilities:

• Develop operating manual that defines and detail dealers operations.
• Formulate and implement sales support improvement programs for the channel.
• Develop strong partnerships with key stakeholders (ex. Dealers principals, ) to drive strategy buy-in that will lead to successful implementation of programs
• Put in place the metrics needed to ensure that performance of programs are closely monitored
• Maximize internal and external resources to deliver operational support that could include to strengthen AXA-dealer relationship:  payment/receivables reconciliation, commissions payout, claims process; then , work and collaborate with various groups
• Support to accounts management and business solutions teams to drive sales and business strategy and project
• Rationalize and develop a coherent and efficient after sales reporting process that will adhere to

Internal controls

• Provide and implement a Business continuity process that will create both process and cost efficiencies by working with internal and external stakeholders
• Contract Management:  ensures contract per dealer is in place, enforced and updated.
• Provide and implement post process review and audit in coordination with internal audit and controls, continuous improvement teams 
• Provide and ensure manpower efficiencies and organizational logistics (Hiring, training, onboarding manpower development

• Bachelor’s degree holder, preferably in Industrial engineering/ other related engineering courses , Business Administration, Management Engineering, or other related courses
• Minimum 3-5-year experience specializing in operations, process improvement, some sales and business development background
• Ability to demonstrate measurable results: results-oriented
• Very good people and management skills to interact with staff, senior management, colleagues and cross-functional teams
• Ability to lead across cross-functional teams
• With financial understanding
• With exposure to corporate market
• Proficient in MS Office applications (esp in Excel and Powerpoint)
• Excellent Communication Skills (oral/written)
• Leadership skills
• Project Management

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.

Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.

Please visit www.axa.com.ph/careers for more information.