Sales Associate - Boutique Marni Montenapoleone

THE FASHION INDUSTRY’S FASHION BRAND
Since 1994, Marni has been recognized as the most artistic, color-savvy, life embracing, off-beat brand in the luxury segment
A constant aspiration to surprise and delight and to exceed expectations, with one foot in the past, one foot in the future.
Marni has consistently challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.
Embrace life.
Embrace art.
Embrace colour.
Embrace each other.
We are looking for who is ready to make a difference, into  an intercultural environment made of  love and passion, talents and out of the box thinkers.
Marni is looking for a Sales Associate for its Monte Napoleone Flagship Store.
YOU

• Authentic, passionate trusted client advisor: an intuitive Sales Associate with a genuine passion for Fashion and Luxury goods market trends;
• A powerful communicator, handling clients with personal care and empathy, with a client first approach;
• Courageous with ideas and innovative, always ready  to grow and learn;
• Self-confident, appropriate standing and strong communication skills.

 KEY RESPONSABILITIES

• Welcome and assist Clients providing an excellent in-store experience;
• Create a long-term authentic bond with clients by making them feel the experience is truly about them;
• Deal effectively with customer complaints by liaising with the line manager when necessary;
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs;
• Prove Brand and product knowledge;
• Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner;
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures;
• Thinking innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors;
• Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance;
• Transform each client experience into a unique moments by creating a hand-crafted experience. 
• Previous experience in fashion/luxury retail
• Proven track record of successful sales generation, building and developing client relations
• Results-driven and customer focused
• Strong communication skills (verbal, in person, via email, SMS, etc.)
• Strong attention to detail
• Proficient computer knowledge (MS Word, Excel and Outlook)
• A fluent knowledge of written and spoken English is mandatory, knowledge of a further language will be considered a plus.