IndirizzoDescrizione del lavoro:
Position
The Personalization Customer Service Specialist will support the CS activities and end-to-end processes of the Retail network and Wholesale customers (including Franchises) with reference to the management of Personalization orders (Bespoke, MTO, MTM): receiving, monitoring and fulfillment of orders.
Responsibilities:
* Support in being one of the points of contact for stores/area regarding the management of any aspect related to Personalization orders (Bespoke, MTO, MTM):
* Reception of inquiries/orders from the stores;
* Clarification of potential doubts (i.e. delivery dates, measurements, checking missing prices or other missing information etc.);
* Communication of orders progress and any potential problems with individual orders (i.e. changes or cancellation, delays etc.);
* Management of critical issues and problems from stores/customers (i.e. delays, quality issues, etc.).
* Check of orders completeness (and correctness) before forwarding orders to Bespoke, MTO, MTM and/or production teams;
* Status update and tracking of orders;
* Follow-up with stores about pending inquiries and customer satisfaction;
* Gathering feedbacks from stores/area.
Profile
Skills and abilities required:
* IT abilities and professional knowledge of Microsoft Office (especially Excel and PowerPoint), previous knowledge of ROL/SAP/ProJ is considered a plus;
* Fluent Italian and English, both spoken and written (the knowledge of a third language is considered a plus);
* Good ability to solidify relationship with team and internal stakeholders;
* Proactive approach to problem solving, precision, team-working attitude and flexibility;
