IndirizzoDescrizione del lavoro:
Position
The Operation Manager supports the store manager in all the activities that are related to store operations, such as stock management, logistics, cashiers, training coordination, store staff planning and store maintenance.
Profile
Responsibilities:
Group the responsibilities in macro Activity (i.e. People Management, Operations, etc.)
Store Operations
* Maintain constant communication with EMEA Retail Operation Team, Store Management, staff, and vendors to ensure proper operations of the store
* Coordinate all the activities related to flagship store operations that is not sales activities
* Analyzes the store operation procedures and take an action on possible optimization of the processes
* Support the store manager in the organization of the daily morning briefing
Stock Management
* Coordinate the stock team in maintaining accurate and complete inventory of company product, materials, supplies, equipment and tools under his/her control and necessary for efficient job related operations.
* Review with the stock manager all the logistic and product moving activities and ensure everything is done smoothly
* Coordinate the picking in store activities for the e-shop and ensure all the monthly KPIs are match
Cash Procedures and Cashier Operation Management
* Coordinate the cashier's procedures
* Support the training of new process and align the team on new legal rules
* Train the casher team in the selling galateo process, ensure there are performing with company luxury standard
* Be Brand Ambassador in managing Customer Reclaim and After Sales guidelines
Store Administration
* Coordinate all the activities of the store Back office
* Ensure the administrative activities are done with the Company Guidelines
* Ensure the store routine maintenance activities are done in respect of the Italian law
* Travel and expenses management
* Uniform and Clothing Management
In store training coordination
Collect all the training needs
* Coordinate the product referents training sessions
* TTT activities when necessary
* Manage all the induction plan of the new staff
Store Staff Planning
* Collect from the store management the monthly staff requests
* Valuate with the store management the approval criteria
* Work on the store staff planning to ensure a proper store coverage
* Communicate with HR in case of critical issues when the coverage are on risk
Additional information
* Bachelor Degree
* Similar experiences in Flagship stores
* Strong Leadership skills
* Analytical and organizational skills
* Excellent communication skills
* Ability in computer skills
* Fluent in English
