IndirizzoThe Company:
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development over 40 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations
The Hotel:
Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan’s most prestigious district. The hotel features a fine-dining restaurant, Seta and a bar-bistro, run by acclaimed chef Antonio Guida, Mandarin Bar + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city’s most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms that benefit from natural daylight.
– Mandarin Garden Bar & Restaurant Operation Manager
Main Responsibilities
• Actively collaborate with the Restaurant Manager to ensure seamless coordination between the bar and restaurant departments, ensuring an integrated and high-quality service.
• Oversee day-to-day operations of the bar and restaurant to ensure operational efficiency and adherence to service standards.
• Work closely with the Director of Mandarin Garden, reporting to them, to implement business strategies and achieve predetermined objectives, actively contributing to the overall success of the establishment.
• Continuously monitor key performance metrics, identify areas for improvement, and propose effective solutions to optimize operational efficiency.
• Manage financial resources, contribute to budget planning, monitor costs, and ensure responsible financial management.
• Have good planning skills, recruitment and interviewing skills for new colleagues
• Be responsible for the training and development of colleagues
• Cunduct monthly departmental meeting
• Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised
• Follow all procedures, policies and practices with regard to the Jardine accounting related requirements for F&B outlets
• Observe the competition, current market and international trends, prices with the market and other new ideas and forward them to the Outlet Manager
• Provide leadership, direction and support to all outlet colleagues at any time, particularly during the operation hours
• Supervise daily service operations to ensure standards and policies are followed
• Check daily maintenance, cleanliness of the areas and grooming of staff
• Provide excellent service at all time to all of our guests
• Assist Guest courteously and efficiently
• Excellent knowledge of food and beverage to be able to service and up sell the product
• Handle complaints and take immediate action for rectification
Requirements
• Proven experience in operational management roles in bar and restaurant settings.
• Excellent leadership and personnel management skills.
• Strong organizational skills with the ability to manage multiple tasks in a dynamic environment.
• Excellent communication skills and the ability to work in synergy with the executive team and other hotel departments.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
• International work experience
• Excellent knowledge of fine food and wine
• Fluent in Italian & English
• Computer literate a plus
• Skilled at handling complaints and comments tactfully
Send cv by email.
