National Air Logistics Operational Manager

You will be part of our Air Logistics team, adding your operational expertise + skills to the delivery of customer + operational excellence.

Your Role

We want to be the best company to work for + with. You will own the customer engagement cycle. Your day willbe varied as you lead + coach your team to success, ensuring they all know their objectives + are fully empoweredto meet them.Start your day reviewing key processes to deliver high levels of customer + operational excellence. Consult with your team to ensure they are pursuing customer needs in line with agreed SOPs while maintaining systems KPIs + data quality.During the day, follow up with your team to ensure that new customers who are being on-boarded are in compliance with our processes + that we are delivering as promised to our customers.On a regular basis, consult with key stakeholders to review progress, ensuring a focus on continuous improvement + high customer retention rates. Finally, focus on evolving our partner (sub-contractor) relationships, forming trust + deeper relationships to strengthen operational capability

Your Responsibilities

You will be responsible for leading our operations strategy for the assigned territory, monitoring + driving continuous improvement in operational processes + systems. You will ensure that teams + stakeholders achieve company goals by optimizing operational processes + production costs with a variety of internal stakeholders while focusing on the following key objectives:

• To set up + monitor key metrics for operational excellence including systems + processes.
• To ensure company operations guidelines are up to date + followed.
• To track training requirements + completion in processes + systems, oversee implementation of customer
  standard operating procedures (SOP) + support capability creation.
• To ensure operations are managed within regulatory requirements, industry standards, management
  guidance + to liaise with Quality, Safety, Health + Environment (QSHE) to ensure audit readiness at all times.
• To actively drive key performance indicators (KPI), continuous improvement + operational excellence in all
  teams, to determine corrective or preventive actions that help avoid deviations in the operational KPIs,
  customer facing KPI’s + data quality including e-Touch digitalization initiatives.
• To ensure the optimal usage of the system + tools.
• To regularly analyze or manage respective reports including profit+ loss (P&L), ensuring target compliance
  focusing mainly on the cost of production.
• To update key info exchange with network, which may directly/indirectly impact operations + potentially
  need process changes.
• To act as the product champion + subject matter expert, liaising between product, marketing/sales
  (especially trade lane sales), key customers + station operations with specific focus on business customers.
• To define, implement + execute our business development strategies, in particular pricing/tariffs, to
  maximize profits + grow our market share.
• To engage with our overseas development + pricing teams, reviewing the best solutions + strategy for short,
  mid + long term opportunities.
• To conduct market profiling, competitor research + analysis to understand + identify market opportunities
  + challenges; providing feedback on pricing competitiveness based on hit ratios + trade lane manager input.

Your Skills and Experiences

• Over 10 years experience in Air Logistics Managerial role
• Over 5 years experience leading overall operations team
• Good command of English
• Strong leadership skills
• Strong analytical skills and strategic thinking
• Experience in global freight forwarder is preferred but not a must