Sea Logistics Operational Care Manager, Export

You will be part of our Project Logistics team, adding your expertise + skills to the delivery of customer + operational excellence.

Your Role

You are responsible for the delivery of operational excellence through your team of operational care specialists by providing leadership + direction, while continuously optimizing production costs to deliver high quality shipment management as well as export services.

Your focus will be on developing the sea logistics export business by enhancing operational capability + delivery of increased profitability, balancing between cost-efficiency + high-quality processing.

Your Responsibilities

• To collaborate with Customer Care locations (CCL) through proactive provision of information, knowledge, solutions + alternatives to deliver customer satisfaction.
• To maintain + strengthen operational carrier relationships.
• To contribute to continuousimprovements of processes + controlsfor lean + cost-efficient processes.
• To optimize the development of Sea Logistics operational KPIs.
• To ensure the highestlevels of productivity within the organization in collaboration with our Systems + Processes teams.
• To perform timely + accurate cost/revenue updates, escalating all files that are below the minimum GP threshold as per guidelines to ensure cost awareness + efficiency.
• To support, resolve claims + disputes.

Your Skills and Experiences

• Your strong leadership skills + knowledge of our market along with your stakeholder management will be the key to your success.
• You have been selected for this role for your knowledge across our operations, products + services; because you possess the key attributes we are looking for. 

Good Reasons to Join

We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful professional career, start a conversation with us and click apply today!