IndirizzoTakes ownership and responsibility over all aspects of customer technical project support for customer engagement and operations teams to ensure projects are delivered on time, within budget and conform to quality standards while mitigating risks and constraints. Leads a team of integration consultants around technical activities of both external and internal resources to ensure that projects meet established deadlines. Manages project relations and communications between business and technical members, developing and executing project management plan. Plans and directs activities to ensure project goals are met within defined scope, time, and cost constraints. Works closely with various stakeholders and teams, including customers, Client Success, Product, Engineering, Solutions, developing strong working relationships with all key stakeholders. Define metrics and measurements to drive continuous process optimization of customer projects. Performs project communication planning, information distribution, progress reporting, and overall project administration. Proactively identifies and plans for potential risks, builds contingency plans, and takes action to mitigate risks.
- Plan, organize, and control resources, procedures, and timing for technical processes and projects.
- Analyzes and documents in-depth requirements by liaising with a range of users in the organization.
- Develops detailed work plans, schedules, project estimates, resource plans and status reports.
- Recommend and implement process improvements for improving the integration and customer project lifecycle.
- Conducts risk analysis and monitors the progress of plans against project achievements and budgets.
- Provides technical and analytical guidance to project teams.
- Ensures consistency to quality standards and review of project deliverables.
- Responsible for preparation of formal leadership reports, status updates and presentations on projects.
- Align with all applicable laws/regulations, as well as company policies/procedures.
Skills / Abilities
- Proven analytical and problem-solving skills
- Ability to effectively lead multiple teams and projects
- Strong organizational, time management, and interpersonal skills with ability to effectively multi-task
- Good interpersonal skills and the ability to communicate effectively with senior audiences.
Minimum Qualifications
- Bachelor’s degree in business or equivalent work experience with five to eight (5-8) years’ relevant experience in project and process planning and management for technical solutions, preferably in a SaaS environment.
- A related master's degree equals two (2) years’ experience. More advanced degrees may offset experience requirements.
- Customer facing experience required.
- Knowledge of multi-functional departmental processes preferred.
- Previous hands-on solution development, systems analysis or QA experience preferred.
- Experience working with web-based e-commerce and/or supply chain platforms and working with various types of API integrations.
Domicile / Relocation Information: This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business needs.
Application Criteria: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by 5 PM CST on April 1, 2024.
Additional Information
Colorado, Nevada, Connecticut, New York, California, Rhode Island, Washington, Hawaii, Illinois and New Jersey Residents Only - Compensation: Monthly Salary: $9,947.00 - $14,920.00. This compensation range is provided as a reasonable estimate of the current starting salary range for this role. Factors that may be used to determine your actual salary may include but are not limited to your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.
Born out of FedEx, a pioneer that ships nearly 20 million packages a day and manages endless threads of information, FedEx Dataworks is an organization rooted in connecting the physical and digital sides of our network to meet today's needs and address tomorrow's challenges.
We are creating opportunities for FedEx, our customers, and the world at large by:
- Exploring and harnessing data to define and solve true problems;
- Removing barriers between data sets to create new avenues of insight;
- Building and iterating on solutions that generate value;
- Acting as a change agent to advance curiosity and performance.
At FedEx Dataworks, we are making supply chains work smarter for everyone.
Employee Benefits: medical, dental, and vision insurance; paid Life and AD&D insurance; tuition reimbursement; paid sick leave; paid parental leave, paid vacation, paid military leave, and additional paid time off; geographic pay ranges; 401k with Company match and incentive bonus potential; sales Incentive compensation for selling roles.
Dataworks does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Dataworks is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact DataworksTalentAcquisition@corp.ds.fedex.com.
