Key Account Brokerage Operations Manager

Our client is an asset-based logistics provider founded in1986. They provide freight transportation and logistics, outsource solutions, produce sourcing, and information services to customers through a network of their offices in North America and Asia. To meet their customers' freight needs, they provide access to their trucks and 66,000 transportation providers worldwide, including contract motor carriers, railroads, air freight carriers, and ocean carriers. They’ve built a strong reputation as an industry leader due to their performance-driven culture, and their proven track record of success.
Key Account Brokerage Operations Manager
This position reports to Sr. Manager. This position is required to travel interstate as well as intrastate to visit our Key Account customers (mainly TX and GA) and MTS office in GA (some OT may be required).
Job Type: Full-time
Responsibilities:

• Frequent customer visits
• Reporting day-to-day notable external and internal events to the Department Manager.
• Acknowledging, planning, and executing given assignments timely.
• Overseeing day-to-day operations including but not limited to, timely internal and external reporting, timely FIFO load coverage, timely customer care, and internal billing instruction.
• Stabilizing daily operations by overseeing all staff activities and customer requests.
• Reviewing staff’s KPI and filling all voids to fulfill all aspect of department duties.
• Generating and/or reviewing daily/weekly/monthly reports for internal and external purposes.
• Assisting staff and management flexibly.

Experience:

• 10+ years of Domestics logistics distribution and transportation experience required.
• 5+ years of experience in managing several staff required.
• Possess customer-focused business professional communication skills with transparency.
• Possess business relationship development (sales & presentation) skills.
• Possess a sense of urgency for unusual events and effectively and timely reports to customers.
• Possess leadership and staff development skills.
• Possess knowledge in domestic logistics, supply chain, and OTR (Over-The-Road) distribution.
• FTL Focus/-well-versed across numerous industries.
• Detail orientated, with the ability to meet tight deadlines and work under pressure.
• Bilingual in English and Japanese are plus (Japanese is not required).

This position offers a competitive base salary.
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Related to: Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR, Dryvan, Dry Van, Box Trailer, Dry Goods Shipping, Non-Perishable Shipping, Container, Long Haul, Short Haul, Tractor Trailer, TL, Truckload, FTL, Full Truckload, Truck Load, Semi, Tractor-Trailer, track, trace, negotiate rates, cold calling, load coverage, book loads, freight lanes, delivery, carrier procurement, freight operations, pricing, TMS, RFP, carrier relationship development, load boards, freight broker, Manager, Management, Supervisor, Team Lead, Team Management, Middle Management