- Providing support in defining Service Design documentation to ensure that services onboarded, are delivered to agreed AXA standards
- Ensuring programmes and projects have the right operational acceptance criteria, services definitions and supporting documentation to meet AXA’s and our regulator operational service standards
- Coordinating the Service Design and introduction of any new services or change programmes, including the production of the service introduction plans and playbooks
- Acting as a point of contact for the design and introduction process whilst monitoring and reporting on progress of assigned deployments
- Identifying any design and introduction potential risks in programmes and projects ensuring that chances of failure are minimised where possible
- Collaborating and consulting with aligning stakeholder groups around a common vision
- Advising of appropriate SLAs in place to support any new services introduced
Your Profile
- ITIL certification or relevant equivalent service management experience
- Solid experience and understanding of how IT service agreements work
- Agile Methodology e.g. DevOps, Scrum
- Good understanding of service and incident management processes
- Strong knowledge of the IT industry and best practices
About AXA
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About the Entity
AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.
What We Offer
- Competitive annual salary of £35,000 - £45,000 dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits