Head Of Motor Damage Claims

Head Of Motor Damage Claims (Republic of Ireland) Senior Lead opportunity to join our Claims Leadership Team. 

Reporting to the Claims Director, the Head of Motor Claims role will be responsible for the Motor Damage ROI function managing circa 100 colleagues in Dublin & Derry Business Centre, motivating the teams to deliver exceptional service to our customers and meet our strategy to maximise profit and growth. 

•    Develop and deliver appropriate strategies to ensure effective cost control and commercial advantage, including the development of opponent specific strategies to ensure best settlement methods.
•    Monitor the key external and changes to the claims environment and quantify the likely impact on claims costs and making the necessary changes in our settlement plans to counteract any external changes.  
•    Build a culture of responsibility and empower others to act and look for opportunities to learn and develop ourselves and deliver sustainably business performance 
•    Work closely with Motor damage teams in our Derry call centre and our Engineering Function in Dublin to optimise customer journey’s, maximise best practice and cost control management.   
•    Manage Motor Damage services such as Salvage, Motor Engineers, and other key supplier networks in Republic of Ireland.
•    Represent AXA on various external committees which are crucial to understanding and influencing the Motor Damage environment in ROI
•    Develop key controls for ensuring adherence to relevant regulatory requirements including Solvency II, Group Standards and other external regulations impacting Motor Damage Claims. 
•    Manage customer experience to continuously improve and deliver excellence in our customer journey
•    Identification and management of Risk within the Claims area.

•    10+ years’ experience of managing a Motor Damage function, with proven technical claims background with knowledge of relevant claims regulatory and legislative environment
•    Knowledgeable on external market factors impacting on personal injury claims
•    Extensive practical experience of optimising performance, meeting deadlines/targets and achieving results in a similar environment. 
•    Strong overall leadership skills with a pragmatic, common sense attitude and positive approach to coaching & mentoring teams
•    CIP essential and working to MDI/ACII/FCII beneficial
•    Customer First orientated, and adept at leveraging customer data and insights to meet customer needs  
•    Excellent interpersonal skills to build relationships, influence at all levels throughout the organisation especially ability to develop senior reciprocal relationships
•    Strong project manager with excellent planning and organizational skills, with the ability to prioritise workload in order to deliver on objectives and to make deadlines.
•    Experienced negotiator, highly pragmatic with a hands-on approach to deliver solutions 
•    Strong analytical ability with ability to present data in a user friendly way.

At AXA, diversity and inclusion means empowering people to be 100% themselves at work. We operate a smart working hybrid model, with a requirement to work away from home for a minimum 40% of your week and with a base in our Dublin or Derry office. 

This role is allocated CF1 role under Fitness & Probity Regime.

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.

One of the best things about joining AXA is our rewards package. At AXA Ireland, we’re appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:

•    Competitive salary with annual review
•    Annual company & performance-based bonus
•    Contributory pension scheme (up to 12% employer contributions)
•    Life Assurance
•    Generous annual leave plus Bank Holidays
•    AXA employee discounts
•    Education support and plenty of learning opportunities.

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance.

We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. 

AXA Ireland dac consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.