Guest Service Supervisor Night​/Front Office

An exciting opportunity has arisen for a Night Auditor role at Armani Hotel Milano.
The ideal candidate is passionate for the hospitality business and willing to provide authentic, luxury experiences in this world-renowned destination to our guests, demonstrating care, confidence, curiosity and community.
The Guest Service Supervisor Night reports to the Lifestyle Manager.
Main duties and responsibilities:
• Deal with all Front Office operations (check in – check out – escorting - cashier operations – guests’ care) according to Company policies, procedures and compliance with our code of conduct.
• Daily closure, cashier check for all hotel venues, accounting reports, posting control, providing data to statistics and local government institutions.
• Assist with all guest’s requests.
• Handle emergencies according to procedures.
• LQA and Forbes standard knowledge is a plus
Requirements:
• Effective communication:
Communicate clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts the guests, the business and Armani Hotel. Use and interpret non-verbal behaviours to enhance understanding.
• Emotional intelligence:
Demonstrate sensitivity to the needs and emotions of guests and colleagues and adjust the style to them. Manage own emotions in challenging situations.
•
Collaboration:
Be able and willing to work as a team player. Share information and skills and actively seek and provide feedback.
• Drive results:
Provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues. Demonstrate a can-do attitude. Demonstrate a sense of urgency and take ownership of own tasks and responsibilities.
• Adaptability:
Identify when a different approach is needed and offer solutions. Try and adopt new ways of doing things. Understand and demonstrate thinking before acting.
• Global perspective:
Be curious and respectful of all cultures and looks to learn from them. Treat each other with respect and inclusiveness regardless of position, level or background.  We require:
• Fluent in English and Italian. A third language preferred
• Previous work experience in the same position in 4/5 stars hotels.
• Knowledge of hotel management software Opera
Role:
Guest Service Supervisor Night (Front Office)
Job Type: Permanent ,  Full Time
Location:
Milan,
Apply for this job now.