Descrizione del lavoro
Mission: The Guest Service Line Agent complies with the daily operations of the department, attending all customer requests through the telephone line and committing to achieve excellence in customer satisfaction. […]
Comply with the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total customer satisfaction.
Ensure the customer experience, personalizing their stay, anticipating their needs and exceeding their expectations.
Inform and offer customers, via telephone, services and products according to their preferences...