Field Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Field Service Engineer for Motion business, you will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Reporting to Service Team Leader, you will be delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.This position is based in Rayong, Thailand.

Your responsibilities

• Performing service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different service categories (installation and commissioning, routine maintenance, extensions, replacements etc.)
• Contributing to customer satisfaction by executing service work according to customer order and expectation. Maintaining a good relationship with customers.
• Identifying new sales opportunities and communicates them internally
• Coordinating, preparing and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities
• Preparing all documents and reports to be signed by the customer representative. Reporting work done in a timely manner and follows up when needed
• Troubleshooting simple equipment failure and making recommendations to avoid repeating the problem in the future
• Providing recommendations to management to improve operations and customer service
• Applying safety rules and safe practices as well as environmental responsibilities. Reporting unsafe practices and incidents

Your background

• Bachelor’s degree in electrical engineering
• At least 1-3 years of experiences
• Having background in the field of electrical engineering
• Able to travel to work at the customer sites

Benefits

• Life insurance
• Accident insurance
• Flexible work practices
• Employee Assistance Program
• Paid Parental leave (gender neutral)

More about us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day.We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciatedWork model: hybrid #LI-hybrid