Field Service Engineer - Central Italy

Descrizione del lavoro:

Why customer service at (COMPANY NAME)?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. (COMPANY NAME) is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program! (*Benefits vary by country)
We are delighted to present a new opportunity to join (COMPANY NAME) as a Field Service Engineer, for the Central region of Italy.
Ideal localization: Emilia-Romagna (Bologna), Toscana (Firenze)
Travels within the Central region will be a regular occurrence.
The Field Service Engineer is primarily responsible for maintaining a professional and cost-effective business of repair and preventive maintenance services on (COMPANY NAME) products while ensuring compliance with the manufacturer's quality system and specifications. He/she provides technical assistance and documentation to internal and external customers.
You will be working for multiple (COMPANY NAME) customers related products such as Surgical, Head & Neck, Interventional Spine and Endoscopy.
Service Responsibility
* Repair and check electronic / mechanical (COMPANY NAME) products
* Do annual check and calibration according to MDR on customer site
* Fulfill Service contracts with planned maintenances
* Installation of (COMPANY NAME) systems on customer site (e.g. Integrated OR)
* Software & Hardware Upgrades
* Delivery of technical Training to internal & external
Reporting
* Efficient and thorough documentation of service activities for internal and external reference
* Scheduling of Customer visits in cooperation with Customer service
* Ensure traceability of all field-based (COMPANY NAME) products through reporting tools
* Attend team meetings, deliver presentations to encourage team development
Sales Support
* Give technical support to Product Managers and sales staff
* Give technical support to Customers and Sales Department
* Give IT support on certain instruments
* Escalade opportunities and issues appropriately
Head office support
* Ensure excellent follow-up on all customer initiated issues
* Ensure service provided is invoiced if not under warranty
Your profile
Education
* Educated to degree level is preferable with experience in at least one of the following:
* Biomedical, Electrical or Mechanical Engineering
* Service and maintenance of medical equipment
* Fluency in both spoken and written English (technical and medical)
* Fluency in Italian
* Adequate IT-knowledge (Microsoft Office, Lotus Notes, Outlook, ERP )
* Full Driver's license
Experience
* You have knowledge in medical electronics, combined with good mechanical skills
* You have knowledge of the hospital environment and health care work
* IT experience on administrative and technical level
Working conditions
* Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres.
* Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff
* Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within (COMPANY NAME) travel policy.
What we offer you:
* Company Car. As this is a field-based role with a travel-percentage of 80-90%, you will be provided with a customized company car including fuel card and all services.
* (COMPANY NAME) Product Training. You will receive specific product training and shadowing opportunity to become successful in this role.
* Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
* We grow talent. At (COMPANY NAME) we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
* Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
* Competitive salary. With us, you will receive a competitive salary commensurate with your job.
* Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.
We kindly ask you to apply with your English resume, please note English is our business language. We are unable to process applications in Italian. thank you in advance.
About (COMPANY NAME)
(COMPANY NAME) is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, (COMPANY NAME) impacts more than 130 million patients annually. More information is available at (COMPANY NAME).com