Digital Change Manager

At AXA IM our purpose, to act for human progress by investing for what matters, is central to every action we take as a business. As a responsible asset manager, we actively invest for the long-term to help our clients, our people and the world to prosper.

As a future Digital Change Manager, you will report to our Head of Change Management & Training and you will be part of AXA IM Global COO, Project Management team.

Within the Project Management team, the "Change" team is responsible for disseminating knowledge and best practice within AXA IM's various business lines in terms of implementing and supporting change and transformation.

DISCOVER your opportunity

As Digital Change Manager, you will be responsible for leading the change management efforts associated with digital transformation initiatives, (including  and mainly around Salesforce) and other digital technologies. Your mission is to foster a culture of digital readiness, drive user adoption, and ensure that the organization embraces and maximizes the potential of these digital tools.

You will play a pivotal role in driving and managing the change associated with the adoption of digital technologies, processes, and behaviors across the organization, with a focus on integrating Salesforce and other digital tools. This role is instrumental in ensuring a smooth transition, mitigating resistance, and maximizing the benefits of digital transformation.

You will be responsible for leading the change management efforts associated with digital transformation initiatives, including the integration of Salesforce and other digital technologies. Your mission is to drive user adoption, and ensure that the organization embraces and maximizes the potential of these digital tool notably by:

• Developing and executing the digital strategy in alignment with business objectives
• Overseeing the implementation and optimization of digital applications, including CRM systems, marketing automation platforms, and other digital tools
• Collaborating with cross-functional teams to ensure the seamless integration of digital platforms and applications
• Driving continuous improvement through data analysis, performance monitoring, and user feedback
• Providing leadership and guidance to the digital applications team

You will also provide coaching/training for sales teams:

• Training the end users teams on tools and processes related to customer relationship management and gathering their feedback, including follow-up actions
• Organizing regular interaction with the end users teams on specific training needs and ensure liaison, if necessary, with other project team members

SHARE your unique expertise

We welcome different combinations of skills and experiences.

Education and experience

• Master degree (BAC+5 or equivalent), preferably in economics or finance
• Proven experience of 5 to 8 years in a similar role
• Strong Product management experience mixing third party and internal developments 
• Strong exposure to Digital eco-system (Multi-Country/Multi-Language Content Management System, Document Management System, eSignature, Data for Digital)
• Experience managing a Customer Relationship Management product and in partnering with marketing and sales business lines in a financial context
• Experience leading [BJ1] an international team to build and support Digital platforms
• Experience in change management methodologies and practices

Technical skills

• Strong leadership and change management skills
• Understanding of digital technologies, including Salesforce, and their impact on business operations
• Proficiency in project management and the ability to drive successful change initiatives, including the implementation of Salesforce
• Knowledge of organizational behavior and psychology in the context of change

Soft skills

• Excellent communication and influential abilities
• Empathy and understanding of employee concerns during periods of change
• Proven ability to build strong relationships and foster collaboration

We would love to know more about you. Let’s connect! Send us your resume.

The AXA Group is a global leader in insurance and asset management, with 160,000 employees serving 105 million customers in 62 countries.

We protect and advise our clients at every stage of their lives, offering products and services that meet their needs in the areas of insurance, personal protection, savings and asset management.

Our mission: To act for human progress by protecting what matters

Our values: Customer first, Integrity, Courage and One AXA

At AXA IM we are investing with a clear purpose – to make the world a better place. We act for human progress by investing for what matters. Our conviction-led approach enables us to uncover what we believe to be the best global investment opportunities across alternative and core asset classes. We are already entrusted by our clients with more than €887 billion in assets.

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AXA IM is an Equal Opportunity Employer, and we encourage candidates with disabilities or any other protected characteristic to apply. We are committed to providing reasonable accommodation to qualified applicants and employees with disabilities, when needed, to apply for a position or to perform essential job functions.

Inclusion and Diversity | Careers | AXA IM Corporate (axa-im.com)

We are committed to offer you an environment where you can:

Grow your potential: Be part of a forward-thinking business with internal opportunities and personalized learning paths available to help constantly develop your skills and abilities.

Shape the way you work: Work for a company which is highly committed to providing flexibility & balance to its employees, offering you a large range of benefits (hybrid working, competitive health benefits, among many others.).

Thrive within a diverse community: Play a role within a responsible company that actively recognizes and values individual differences in a diverse and inclusive workforce.

Move the world forward: Join a responsible employer that acts in favor of societal and environmental causes as an investor, insurer and company, notably through the AXA Heart in Action association. As part of our commitment to sustainability and environmental responsibility, we will celebrate your arrival by planting a tree.