Customer Support Specialist - Spare Parts Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Your role and responsibilities

Manage inquiries, orders, deliveries, invoicing related to Spare Parts.
Identify parts (when needed with the help of suppliers, local & global technical people) and provide customers with prompt and reliable answers to their spare part enquiries.
Prepare and follow up on Spare Parts quotations.
Insert customers’ orders into SAP complying to all relevant internal processes, local and global policies & procedures.
Monitor the delivery status and make sure the customer expectations with regards to parts delivery are met.
Follow up on unpaid invoices and resolve any issue to allow their payment.
Understand the Life Cycle Managements (LCM) of Robotics.
Provide outstanding service and satisfaction at every customer touch point.

Qualifications for the role

• Preferably 2 years of experience in the role.
• Excellent knowledge of Office Package (Outlook, Excel, Word, Power Point).
• Excellent knowledge of Italian and English, both written and spoken.
• Knowledge of SAP and Salesforce will be considered a plus.
• An agile and proactive approach, with quick learning abilities and attention to details.
• A collaborative, solutionfocused approach, and strong written and spoken communication skills.

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. #LIOnsite Your benefits: • Enjoy a stable employment in a company with a long history in innovation and technology • Collaborate with experienced experts in an international environment • Seize individual development and training opportunities, from job specific to soft skills • Get private medical care (including offers for family members) • Receive attractive remuneration based on your experience and skills, and other financial benefits • Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities • Smartworking For further info: Gaia Pinto, Talent Partner ABB Data Privacy Statement: https://new.abb.com/privacynotice/candidate