Customer Support Advisor With Italian Language

Job summary
Customer Support Advisor with Italian language - OBIAssist customers using Italian language skillsHandle inquiries by phone and email
Job seniority: entry level
Responsibilities
• Process inquiries related to delivery status, returns, complaints, or order cancellation• Provide information about the company's products• Cooperate with suppliers• Redirect customer cases to the appropriate department• Maintain a courteous and professional attitude• Participate in team activities and perform other duties
Requirements
• Fluency in Italian language, written and spoken• Very good command of the English language• Previous customer experience is an advantage• Very good communication skills• Analytical and proactive• Experience working with couriers• Ability to work in a team• Adaptability, high motivation, and reliability• Good computer literacy
Key Skills Needed
• Fluency in Italian language, written and spoken• Very good command of the English language• Very good communication skills• Analytical and proactive• Experience working with couriers• Ability to work in a team• Adaptability, high motivation, and reliability• Good computer literacy
Benefits
• Competitive salary and permanent solution• Comprehensive initial training and onboarding• Professional Development and Career Navigation programs• Health and Wellbeing initiatives• Additional benefits such as Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, and more