Customer Service Representative

Job Title:Customer Service Representative 

Salary: Competitive

Location: Mexico City

Contract: Permanent

A chance to develop a career within the Customer Services department of a leader in the educational sector, actively making a difference to our learners around the world.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.  

We are looking for a Customer Services Representative to join a brand-new global team within Customer Services, you will be helping to support our online courses and work closely with our Cambridge Online Education team where you will provide an efficient and high-quality service to our global customers.

About the role  

In this exciting and newly established role, you will own, investigate, and resolve customer queries within agreed timescales, whilst maintaining the highest standard of procedural, auditor and regulatory requirements.  

You will be a vital voice of the customer, contributing to changes and developments in the customer experience.  

You will be responsible for accepting orders and investigating queries across hundreds of customers which range from individual students to large distributors, societies, members or agents. There is a wide range of product and system complexities, so you will be devoted to supporting our customers and internal contacts.  

About you 

You will be efficient and self-motivated, and able to provide excellent service to our customers and internal contacts globally.  

We receive queries from customers via email and telephone, therefore you should be competent in writing email responses as well as having an excellent telephone manner, ensuring that our customers queries are understood and resolved. 

You will be experienced in dealing with customers at all levels, remaining approachable in a pressured environment. We will also require you to be proficient in English due to our customer base.

Rewards and benefits 

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• Excellent job environment
• Competitive salary
• Above standard by-law benefits

Ready to pursue your potential? Apply now.

The latest date for submitting your application is Sunday 11^th February 2024. Interviews may be held before the closing date and we therefore reserve the right to close the campaign early, so please do not delay in submitting your application.

Why join us.

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.